Consequences of poor workplace safety with customers
Workplace safety does not only have an effect on employees or the environment but also on how safe the environment is. It also has an effect on the rate at which customers or clients will relate to the company. The level of safety an organization works within will determine the level of trust customers or clients will bestow on them for their safety. An organization whose level of safety is optimum will have more customers and client accessibility compared with those with an uncalculated or unplanned level of safety.
A customer is likely to put his/her trust more in a company in which he/she assumes his/her safety is guaranteed first on many occasions than those who put profit first.
In order to control accidents, you must be able to recognize unsafe acts and conditions and understand the appropriate action needed to eliminate the hazard. Hazard when not under control does not only have an effect on companies but also on customers and clients.
Below are consequences of a company which is not in line with the customer’s obligation my face
1. Poor company reputation.
Workplace safety is one of the major reasons why companies like Nestle etc. Have brand respect. Every individual who markets with them is made to understand that the organization does not only believe in the safety of their employees but also their customers. With this belief which is given to the customer, it ensures the company has a standard reputation which makes them the best in the industry. Likewise, poor reputation from poor workplace safety. An organization whose workplace safety is outside the scope of safety will not only put the customer at risk but also jeopardize their reputation.
2. Decreased customer satisfaction.
A customer is likely to feel unsatisfied even when service is rendered in the best way. A customer is more likely to feel satisfied where he or she feels safe. The need for customer satisfaction is dependent on how safe the working environment in which he or she will receive the service being rendered is. An unsafe environment is never at ease with customer demand for satisfaction.
3. Reduced repeat business and referrals.
Customers’ advocacy is one of the major ways to improve and bring about referrals. An organization whose workplace safety is poor will definitely have its customers driving away from advocating for them. Nobody wants to advocate for a bad market. Every person or organization will love to advocate for businesses that believe in and prioritize the safety of their customers. When the need for advocacy drops, definitely there will be no referrals.
4. Potential litigation
Most companies who default with the customer’s safety can be easily sued. Most health laws and regulations provide sections to which an organization either private or individual can be sued for their negligence towards the safety of their customers.
Workplace safety must be prioritized at all times as they are, very important customers feel safe while doing business with any organization. The need for safety is important for every branch of business, whether staff, associates, or customers.
